Touchpoints Consulting & Communications started in 2008 in the UAE.
Prior to this our team held senior positions in communications agencies, client organisations and global consulting practices.
Customer Experience Consulting for Success
How robust is your sustainability strategy and reporting?
What makes us different?
There are many organisations who specialise in Customer Experience consultancy and communications development and many of them are excellent. But frankly, the ones who are equally good at producing high class creative work are few and far between.
Similarly, there is no shortage of communications agencies that have jumped on the environmental movement bandwagon – it does after all offer great award-winning creative opportunities and the considerable budgets that Greenwashing can bring. But few can point to long-term relationships supporting some of the leaders in environmental sustainability and the experience that brings.
In 2023 we established the Sustainable Leadership Forum (SLF)—a specialised platform dedicated to fostering thought leadership, knowledge exchange and collaborative innovation in Environmental, Societal and Governance (ESG) issues. SLF unites a broad spectrum of experts, including industry leaders, scholars, policymakers and pioneers in sustainability, who engage in forward- looking dialogues and devise innovative solutions to the most pressing ESG challenges. We proactively seek out thought leaders and top-tier practitioners best equipped to meet our clients’ unique needs. By harnessing their collective expertise and insights, we empower our clients to stay ahead of emerging trends, seize innovation opportunities and develop resilient, future-focused ESG strategies that deliver sustained value for their organisations and the broader society.
For more details, please see https://www.sustainabilityleadershipforum.com.
This is where Touchpoints is in a league of its own.
As a ‘best of breed aggregator’, we work with some of the best talent and sharpest minds from all around the world when we’re developing our clients’ solutions. So you get the benefit of a global array of first class practitioners, but it’s all managed for you by one single point of contact.
The science behind the success
Our consultancy services will help you fully define and chart your customer lifecycle, and help you to make the most impact at every possible customer touchpoint, using every available channel whether digital or offline.
Our step-by-step process encompasses understanding the challenge, scaling the opportunities, monitoring progress, engaging stakeholders and making it happen.
You can cherry-pick these services and apply them wherever you feel they are needed most. Or you can bring us in to provide a total, turnkey solution which covers every possible requirement, from the Big Idea and its communication to the smallest detail.